How can we help?
Whether you have a question about a course, a booking, your certificate, or you'd like to discuss training for your organisation, we'd love to hear from you. We aim to respond within one working day.
What we can help with
Most messages fall into one of four groups. Course licensing — you deliver training yourself and want to run one of our courses under your own branding, with your own certificates. Group and organisation bookings — more than a handful of learners, or an ongoing programme rather than a one-off. Accreditation questions — who awards a qualification, how long it lasts, and whether it satisfies a particular regulator or inspection regime. Technical support — something on the platform is not behaving, or a certificate has not arrived.
Faster than emailing us
If you are checking whether someone's certificate is genuine, the qualification verification page answers instantly and needs no account. If a certificate has not reached you, signing in and opening your certificates list is usually quicker than waiting for a reply — and if you have forgotten which email address your records are under, tell us in your message and we will find it.
When you will hear back
We answer within one working day, and usually the same day. Licensing and group-booking enquiries sometimes take longer because they need a proper answer on price and awarding-body requirements rather than a holding reply. If your message is urgent, say so in the first line.
Details of how we handle the information you send are set out in our privacy policy.